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When the camera is connected to a Windows 10 operated computer, and the computer does not recognize the camera, follow the instructions in order.
NOTE
Importing problems may occur if there are too many images (more than 1,000) on the memory card.
In this case, use a memory card reader to import the images.
1. Try connecting the camera to a different USB terminal.
If there are multiple USB terminals on your computer, connecting the cable to a different USB terminal may allow the camera to be recognized by the computer.
2. Change the USB cable connecting the camera to the computer.
The computer should recognize the camera once the USB cable is changed and reconnected to the computer. Use a cable that has a Micro-B plug for the camera. A genuine Canon accessory is also available (Interface Cable IFC-600PCU).
3. Try using the Device Manager
If you reconnect the camera and the computer with a USB cable and try to detect the camera again after deleting the camera information using the Device Manager, the camera will sometimes be detected correctly.
IMPORTANT
- Leave your computer and camera connected through the USB cable.
- Connect the computer and the camera, and turn the power on the camera off and on again.
1. Click [File Explorer] in the taskbar in the lower-left part of the screen.
2. Select and right-click [This PC] () on the displayed screen, and click [Properties] ().
3. Click [Device Manager] in the upper-left corner of the screen.
4. Double-click [ Portal Devices ] on the [ Device Manager ] screen.
5. Select the device name of your camera (), click [] () and delete the information from the device.
NOTE
- If camera name is not displayed, go to step 7.
6. Click [OK].
7. Click [] (Scan for hardware changes).
NOTE
- If camera name is not displayed even after clicking on [ ] ( Scan for hardware changes ) , there is a possibility of other issues. Try using the cardslot or card reader instead. See Related information for more details.
8. If the camera is recognized, the following screen will be displayed.
NOTE
- For information on transferring images to the computer, see Related information.
This article explains how to connect and set up your USB webcam on Windows 10. It gives you two basic options to get running. Information in this article applies generally to webcams used with a PC that has Windows 10 installed.
Install Your Webcam Software
Before you can use your webcam, install its drivers on your computer. Depending on the webcam, it came with either a disk containing the drivers or with instructions to find the drivers online. If your computer doesn't have a disk drive, go to the "No Disk" section of this guide.
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Use the Provided Disk
Unless otherwise instructed, insert the disk that came with the webcam before you plug it in. Windows recognizes that you are attempting to install software and starts a wizard to guide you through the process.
If the wizard doesn't start automatically, go to the Windows taskbar and select File Explorer (on Windows 10) or My Computer (on older versions of Windows). Or, in the Search box, enter This PC. Then, click the disk drive (usually E:) to install the files on the disk.
No Disk? No Problem! Plug and Play
If the web camera didn't come with a software disk, plug it in and see what happens. Most often, Windows will recognize it as new hardware and can use it. If Windows can't use the webcam, you're guided through the process of searching for drivers (either online or on your computer).
As disk drives become less common, webcam manufacturers increasingly provide the latest drivers online.
To use Windows Update to look for drivers manually:
Go to the Search box and search for Device Manager.
The Device Manager displays a complete list of devices on the computer. Go to Cameras or Imaging Devices, right-click the webcam, then select Update driver. Walk through the wizard to see if Windows can find the drivers.
If nothing happens when you plug in the webcam, and Windows can't find the drivers, read the instruction manual or visit the webcam manufacturer's website to locate driver software for the webcam.
Find Your Webcam's USB (or Other) Connection
Most webcams connect with a USB cord or something similar. Locate a USB port on the computer. It's usually on the front or the back of the computer and looks like a tiny rectangle with a USB icon.
Image credit: Sharleen Chao/Moment Open/Getty Images
Typically, when you plug in the webcam, Windows automatically opens the installed software. Or, go to the Start menu to open the webcam software.
Keep Your Webcam on a Flat Surface
You don't have to be a professional photographer to take effective webcam videos or photos, but a few tricks of the trade do apply. Place the webcam on a flat surface so that pictures and videos don't appear crooked or skewed. Use a stack of books or a tripod to align the webcam to shoot video of something other than what's directly in front of the screen.
Clip Your Webcam to Your Monitor
Depending on the style and model of the webcam, it may or may not have an adjustable clip to attach it to the monitor. Clipping your webcam to the monitor is helpful when recording a webcast, making a video diary, or chatting with friends or family. If the monitor is thin, it might take some creativity to secure it.
The built-in clip feature puts desktop webcams a step above standard laptop webcams, given that they tend to be stuck in the same place centered at the top of the monitor.
Once Connected, Open Your Webcam Software
After you connect the webcam and position it as desired, turn it on and see what it can do.
To use the software that came with the webcam, go to the Start menu and browse to the webcam program, shown here as Logitech Webcam Software. Yours will be associated with the brand and model of your webcam.
If you don't like the software that came with your webcam, Windows 10 comes with a Camera app that works well with most brands of webcams.
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