All upgrade kits are thoroughly tested during manufacturing before they are shipped out. We have seen the consequences of poor qualify control and the last thing we need is a missed crimp costing both you the customer and us the manufacturer time and resources. The kits are hooked up to an actual Bafang motor and all functionality verified before they are shipped out.
Our customer service goes way beyond the minimum requirements of helping with the kit itself. You will be able to get advice on everything from frame selection to gearing. There are many riders with the High Voltage BBSHD upgrade kits who are only too happy to share there experience and expertise.
The High Voltage customer service platform is on Discord. This is an online platform that can be easily accessed via any cellphone or pc. The best experience comes with the or desktop application. A regular internet browser window will also work.
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We require customers using the High Voltage kit to use the Discord customer service platform. We are not a massive organization and this platform ensures that we are able to respond and resolve customer issues and questions quickly.
If there is a specific reason why you are not able to use the discord platform please get in touch. Although it might feel annoying to have to install another app we firmly believe that you will appreciate both the online support and wider community.
Please note that as authorized ASI dealers all product support is provided by High Voltage. ASI will not support High Voltage customers directly. In the unlikely event of an issue which requires ASI technical expertise, High Voltage will undertake that communication with ASI on the customers behalf.
The High Voltage upgrade kit for the BBSHD is a popular product and takes time to make right. If there is no stock showing as available we are happy to take your details and will be in touch in a first come first served basis. The current wait time is approximately 4 weeks. We do not require s deposit or pre-payment for the kits. Payment will only be accepted once a kit has been manufactured, tested and is ready to go out of the door.
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