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How can I purchase SMS?
The bulk SMS plans provided by Bulk SMS Plans have various package options, including trial, silver, gold, diamond, platinum, premium, professional, enterprise, and special offer plans.
In order to purchase the plan, one should visit http://www.bulksmsplans.com/pricing/india/
Packages can be selected for a specific country.
Select whether the requirement is transactional, promotional, or OTP.
Plan type should be determined by your budget and usage.
By selecting the "buy now" button below, you can buy that item.
The user may choose how to make payments.
Or, users can connect with our service providers at our Toll-Free Number: 499 / Helpline No: +91-.
Are failed text message also charged?
In India, operators only charge for SMS transmission; there are no fees for SMS termination.
How many SMS can I shoot at a time?
There seems to be absolutely no cap on how many bulk SMS messages can be sent at once.
What will be the ratio I will go with non DND promotional SMS message?
With the targeted group of customers, only customers who are registered as DND customers will receive the messages. On average, DND Registered Numbers appear in 40% of customer data. There won't be any charges applied to your account after the numbers have been filtered.
If we are willing to use your sms gateway, then what will be the procedure to integrate with the SMS service?
With the aid of an SMS Gateway, a computer can communicate via the global telecommunication system to transmit and receive text messages to and from an SMS-capable device. In order for the message to be delivered to the intended recipient, the SMS Gateway converts it and makes it network-compatible. For integrating API with SMPP, connect to our service providers at our Toll-Free Number: 499 / Helpline No: +91-.
Can't you send a message at night?
Your inability to send messages at night may have a valid explanation.
Social customs. Contacting anyone late at night could be improper in various cultures or circumstances. People typically have different schedules, so they can be sleeping or doing personal things at that time. Respecting others' limits and being aware of their availability is always a good idea.
Limits caused by your job. A professional contact may only be reachable during certain hours of the day if you're trying to reach them by . Outside of those hours, you might not get a prompt reply to your message.
A technical nature. The ability to send messages may occasionally be impacted by technical restrictions or disruptions in communication platforms during specific hours.
The circumstances and preferences of the individual you are attempting to reach should be taken into consideration. When sending a message that is not urgent, it is frequently advisable to wait until a suitable time.
Not be able to message DND numbers?
Some mobile networks offer a "DND" (Do Not Disturb) option, which enables customers to stop receiving calls from telemarketing companies and other undesirable sources. When the DND feature is turned on, calls, texts, and other notifications are often not received.
The recipient has chosen purposefully not to receive any texts or calls throughout that time if it is impossible to send messages using a number that has turned on the DND feature. This prevents interruptions, especially those brought on by uninvited or commercial content. If you need to get in touch with someone right away but they have their on DND, you might want to consider other channels of contact, such as , social media, or another number, if available and practical. When attempting to contact others, always remember to respect their preferences and privacy settings.
Do text message deliveries take a while to arrive?
Text messages may arrive slowly for a number of different reasons. These are a few scenarios that could apply:
Congestion on the network. Delivery of messages may be delayed if there is high network traffic or congestion. At peak times, when several users are utilizing the network simultaneously, this is more likely to happen.
A technical nature. Delivery of messages may occasionally be delayed due to technical problems with the communications network infrastructure. These problems could be with the servers, with the software, or with brief outages.
Signal potency. Delivery of messages may be delayed as a result of insufficient network coverage or poor signal reception in some locations. Messages may take longer to arrive if your smartphone does not have a good signal.
Service provider issues: From time to time, the service provider in charge of sending your communications may encounter delays or technical problems. These problems might slow down delivery generally.
System updates: From time to time, messaging platforms or network providers may carry out routine maintenance or system updates, which could cause a brief delay in message delivery.
It can be worthwhile getting in touch with your service provider if you frequently suffer large message delivery delays to find out if there are any known difficulties or to ask for help fixing the issue.
Error code 7? The login is not valid.
The error code 7, which is frequently followed by the phrase "invalid login," usually denotes that the login information you are using has a problem. When attempting to log into a website, application, or service that requires authentication, this error frequently happens.
Here are several possible explanations for the "invalid login" problem.
Invalid username or password: Verify your login information again to make sure you entered your username and password correctly. Both lowercase and uppercase letters should be used with caution because passwords frequently require case sensitivity. Consider using the service's account retrieval or password recovery alternatives if you're unsure of your login information.
Password or account expired: Some programs or services demand frequent password changes or may have rules about when user accounts expire. Your login attempt can be denied if your password hasn't been updated within the allotted time. You might need to reset your password in this case using the account recovery tools.
Account deactivated or locked: Your system may have deactivated or locked the account as a measure of precaution if you've attempted to log in repeatedly without success. In the same way, if you asked to have your account deactivated or suspended, you won't be allowed to log in once it is reinstated. Account-related problems can be resolved by contacting the service provider's assistance team.
Server issues or technical difficulties. On occasion, the service provider's servers may have problems or technical difficulties that result in login errors. When a technical issue like this is resolved, the issue typically goes away on its own. The most important thing is to be patient, but if the issue still exists, getting in touch with the provider's support staff can help further.
It is advised to get in touch with the support staff or customer service department of the company that you are attempting to access if you keep getting an "invalid login" error when none of the aforementioned solutions work to fix the problem. On the basis of their system and policies, they will be able to help you further and offer detailed advice.
Having trouble texting my own number?
There could be a lot of various causes for your inability to SMS your own cell number.
Network or service problems. It's conceivable that there are momentary service or network outages hindering the delivery of your message. This could happen as a result of your service provider's maintenance work or technical issues. The best course of action in these situations is to allow for the problem to be fixed, or you can ask the provider of your service for help.
Settings for a messaging application or device. If you can't send texts to your own number, check your messaging app's or device's settings to make sure there aren't any restrictions in place. To prevent unintentionally sending messages on the same number, certain mobile phones or messaging applications may feature filters or blocks.
The wrong formatting. Make sure you enter your own personal number accurately, including the appropriate area code, country code, and numerical format. Make sure the number entered is flawless and free of mistakes.
Problems with the SIM card or the . It's conceivable that the operator of your SIM card and may be malfunctioning if you're having trouble sending messages with your own number. You might try resetting your smartphone in these circumstances or getting in touch with the provider of your mobile service for more help.
It's advised to get in touch with your cell service provider or visit their customer care if the problem persists or you're unclear of its root cause in order to receive more precise troubleshooting advice tailored to your unique circumstance.
Error code 006 indicates that the template is invalid.
The error number 006, "invalid template," often denotes that the template you are utilizing inside a certain system or program isn't working properly. This mistake frequently happens when templates are used for different tasks like campaigns, document creation, or message formatting.
Here are a few potential causes of the "invalid template" problem.
Formatting or syntax error. It's possible that the template you're using has syntax or formatting errors, such as missing or improperly positioned tags, inaccurate variables, or a faulty structure. You should carefully review the template to make sure it follows the system's or application's specified syntax or format requirements.
Compatibility of templates. It's possible that the template you're using is incompatible with the software or system you're using. The prerequisites and acceptable template formats vary between platforms. Check to see if the template you're using is one that the system or program you're using has explicitly created or supported.
Undefined or missing variables. Check that all the necessary variables have been included and are properly specified if the template contains variables that must be dynamically filled with data. The "invalid template" error may occur if any of the variables have been eliminated or have the wrong names.
Mismatched template versions. Older template versions could no longer be compatible in situations where the system or program has undergone modifications or changes.
Difficulties with permissions or template access. Certain systems or programs limit the use of templates or demand particular permissions in order to do so. Make sure you are authorized to use the system's templates by ensuring that you have the required access rights or permissions.
You can attempt the following procedures to fix the "invalid template" error.
Check the template one more time for any formatting or syntactic mistakes.
Check to see if the template works with the software or system.
Make sure all variables are properly declared and filled with the necessary information.
Anytime a newer version of the template is required, update it.
Check your permissions or access privileges to use templates on the system.
It is advised to refer to the documentation or assistance services of the particular system or application that you are using if the problem persists or you require additional help. They will be able to offer more detailed instructions and support in resolving this "invalid template" error with regard to their particular system.
Excel files cannot be uploaded while adding contacts.
There are a number of possible reasons why you might be struggling to upload a file in Excel when adding contacts.
Compatibility with file formats. Make sure the file you're attempting to upload is in a format that the contact management program or application accepts. The.xls and.xlsx file extensions are typical for Excel files. Before trying to upload your Excel file, make the necessary conversions if the computer's system only supports a limited number of file formats.
Limits on file size. The largest file size that can be uploaded may be restricted in some contact management platforms or applications. Check for any size limits and make sure your Excel file fits within them. If your file is too large to upload as is, think about dividing it into multiple pieces or compressing it.
Corruption of a file. The Excel file you are trying to submit might be corrupted or have formatting issues that hinder successful upload. Check to see if the file opens without any errors by trying to open it in a spreadsheet program. In the event that the file is actually corrupted, you might need to rebuild or fix it before attempting to upload it.
Access rights or permissions. Verify that you have the required access rights or permissions before uploading any files to the contact management application or system. Uploading files may be restricted in some cases due to user roles or settings. If you think permissions might be the issue, get help from your system's administrator or support staff.
A brief technical problem. The contact management program or application may be experiencing momentary technical difficulties that restrict file uploads. It's best to wait a little and try again in these situations. If the problem persists, speak with the system or application's support team for additional assistance.
Not receiving messages with the specified sender name.
A few possible causes include the following if the messages are not being delivered with the appropriate sender name:
Sender ID limitations.
Sender ID based on a number.
Restrictions on carriers.
Regulations and compliance.
A technical nature.
By default, you are configured a promotional account. As per TRAI regulations, promotional SMS can be delivered only from 9am to 9pm.
Transactional messages such as OTPs and order updates can be delivered 24x7. If you would like to send transactional SMS , contact your account manager or us at to change your account to a transactional account. Please check if your messages can be qualified as transactional SMS here.
If your business SMS requirements need both promotional and transactional accounts, we can configure both the accounts free of cost for you.
By default, you are configured a promotional account. As per TRAI regulations, promotional SMS cannot be delivered to numbers registered in the National Do-Not-Disturb (NDND) registry. SMSGATEWAYHUB ensures you comply with TRAI regulations and automatically scrubs all the DND numbers from your recipients. You will not be charged any SMS credits for these numbers. You can check if a number is registered in DND here.
If your business SMS requirements need both promotional and transactional accounts, we can configure both the accounts free of cost for you.
SMSGATEWAYHUB provides best-in-class SMS delivery for both transactional SMS and promotional bulk SMS, thanks to our platinum operator connectivity. However, we manually monitor your first few messages for spam and this will likely result in a small delay. Our team continuously monitors your account activity and after a few checks, automatically removes this manual monitoring to ensure your messages are delivered instantly.
If you would still like to test the delivery speed, we can temporarily remove manual moderation for your account. Please contact us at .
By default, you are configured a promotional account. As per TRAI regulations, promotional SMS cannot be delivered to numbers registered in the National Do-Not-Disturb (NDND) registry.
You can send messages to DND numbers only if your account is transactional and the recipient of those messages is registered to your company/services and has opted in to receive SMS from you ' just like you are registered to your bank or online shopping website where you have provided your contact details and agreed to their terms. To know more about transactional route and its regulations please click here.
Error code 7: Invalid login is thrown when one of your login parameters is incorrect. The login parameters include 'username' and 'password' or 'apikey'. Here are a few quick checkpoints to identify the problem:
If the error still persists, please contact .
From a transactional account, you can send only those messages that match one of your pre-approved templates. Please ensure that your messages match one of the approved template formats.
If you would like to add a new template to suit your SMS content, login to your account, select Text SMS -> Templates -> My Templates -> Add New Template and submit it for review. Once your template is approved, you can start sending messages based on that template. Get detailed information on how to add templates and send messages via API.
If your error still persists, please contact .
By default, you are configured a promotional account. As per TRAI regulations, promotional SMS will delivered with a random 6-digit sender ID assigned by the operator.
Transactional messages such as OTPs and order updates can be delivered with a 6-alpha character Sender ID of your choice. If you would like to send transactional SMS, contact your account manager or us at to change your account to a transactional account. Please check if your messages can be qualified as transactional SMS here.
For SMSGATEWAYHUB control panel users:
The option to choose and assign a Sender ID will be available on the Send screen once your account is upgraded to a transactional account.
For SMSGATEWAYHUB API users:
This is an error response when incorrect value is passed on to 'sender' parameter.
This error might be observed due to one of the following reasons:
If the error still persists, reach out to us at
SMS stands for Short Message Service, and refers to the sending of short text messages from one device to another; in most cases from one mobile to another. The size of an SMS text message is restricted to 160 characters.
A standard text message is 160 characters long. If your message exceeds the limit, an alert is shown on the screen allowing to continue typing the message beyond the character limit. This message will count for 2 or more SMS Credits (depending on the length of your message) and you will be charged correspondingly. Special such as ~, ^, {, }, [, ], |, will constitute two characters.
Messenger allows you to send longer SMS of upto characters which are split into smaller SMS and later joined at the receiving end which is a mobile. In this scenario, SMS length is calculated for 153 characters as 7 characters are used to concatenate the message when it is delivered to the handset.
An SMS gateway is the means through which a computer can send or receive SMS messages. Often allowing for the conversion and sending of other forms of media or message (such as ), SMS gateways will generally utilise the same mobile networks as the messages sent from mobile phones.
If you are looking for more details, kindly visit to sms gateway china.
There are no contracts involved in running a Messenger account - it all works on a pay as you go basis, so you can send text messages with no hassle. If you purchase any inbound systems they have a minimum term of one month which is renewable.
Any Indian business, society or community group can use SMSGATEWAYHUB to reach out to customers, staff or friends with SMS, instantly connecting to people where ever they are. With different levels of service, there's something to suit an organisation regardless of size. SMSGATEWAYHUB offers unbeatable prices, with packages starting from Rs 250 for messages, there's also excellent support with passionate experts here to help.
Your SMS marketing campaigns can be up and running within minutes.
You do not need a mobile to use messenger; messages are sent and received from Messenger. It is all web based so you do not need to download anything. All you need is an internet enabled PC, Mac or Tablet. Our Website is mobile friendly you can use it on your and also download your android app.
Yes, you can purchase credits online in SMSGATEWAYHUB. Please follow the steps listed below:
You can face any issue please mail : .
It's essentially the same process that you would go through when sending an SMS on your , in this case it's just that you'd do it on your computer. With SMSGATEWAYHUB Messenger, it's as simple as typing in your message, selecting the number you wish to send to, and pressing send. Job done.
You will need to have a short code or a long code or a keyword to be able to receive SMS online. These are also called Virtual Mobile Numbers (VMNs). You can find more information on various options for receiving SMS here. All the messages sent to these short/long codes will be received in separate inboxes which can be accessed in your SMSGATEWAYHUB account.
The cost depends on how many credits you want to buy; one credit equals one SMS message (i.e., 160 characters) and the credits last indefinitely. The cost of our credit bundles can be found on our prices page.
Your credits will never expire.
You can send up to characters in a message. Here, we refer to standard Latin symbols (ASCII) and not special or Unicode characters. Messenger displays clearly when composing your message as to how many characters you have used and how many credits your text will use up so you can edit the message accordingly.
The standard length of SMS is 160 characters in Latin symbols (ASCII). It also varies depending on the message type, especially if it is a Unicode message or if the message uses any special characters.
A message with up to 160 characters uses up one SMS credit. If the message is more than 160 characters, one credit is used up for 153 characters as the remaining 7 characters are used to concatenate the message when it is delivered to the handset. So, one SMS credit is used up for a maximum of 160 characters, 2 credits are used up for 161-306 characters (=153*2) and so on. You can send messages up to characters and this long message.
Once you upload all the required documents duly signed, SMSGATEWAYHUB support team will convert your account to transactional within 12 business hours. As soon as your account is converted, you will receive a notification over from our support team.
No. Although we'll convert your account to transactional on receiving the soft copies on in PDF and JPG Format.
Call : +91-
: .
You can have multiple sender ID approved in your transactional account and there is no additional charge for this. We only need a signed consent letter printed on your company letterhead clearly mentioning the sender ID to get it approved from the operator.
Once your account has been converted to transactional ' the first thing you need to do is create your SMS templates. Once you add your template, our support team will check the content and approve the template. Remember transactional route is template restricted, hence you will only be allowed to send messages which match your approved templates. To know more about how to create templates, please refer our Step-by-step template guide.
Templates are approved within 2 business hours during Monday ' Saturday (9 AM ' 6 PM) except on national holidays and major festivals. Having said that, if you need your templates to be approved urgently ' you can always mail us at .
No, you can't transfer transaction credit to promotional credits as we provide unlimited validity but you can purchase promotional credits in the same account, you donot need to creat seprate accoutn for that.
Yes, SMSGATEWAYHUB supports Unicode messages which will enable you to send SMS in Indian languages. Our transliteration tool will help you easily and quickly draft texts in local languages. On messenger we support most of the popular languages in India which include: Assamese, Bengali, Bodo, Dogri, Gujarati, Hindi, Kannada, Konkani, Maithili, Malayalam, Manipuri, Marathi, Nepali, Oriya, Punjabi, Sanskrit, Santali, Sindhi, Tamil, Telugu.
Standard SMS sent using the GSM 3.38 character set allows the sending of 160 characters for a single message, and multiples of 153 for longer messages. The character set only allows those characters to be sent, and anything outside of it is changed ' for instance í (that's i-acute) gets changed to an i.
Unicode allows the support of a much wider character set, and actually includes pretty much every character in the world, including Indian languages, some of the stranger European characters (like í), all the Cyrillic alphabets (e.g. Arabic, Russia, Punjabi and Greek), all the Asian ones (Chinese, Japanese etc), and also some of the emoticons out there! Basically, every single character you can think of.
An example Hindi Unicode message is : '' '''' '''' ''' '''''' ''' '''' '' ?
Firstly, the standard length of a Unicode message is 70 characters (compared to 160 for GSM). Long messages are supported for Unicode messages as well, and they are in multiples of 67 (compared to 153 for GSM). So a double length Unicode message can be up to 134 characters, triple 201 etc.
Messages are priced the same way i.e., 1 credit is used up for 1 message (up to 70 Unicode characters), 2 credits are used up for double-length Unicode message (up to 134 characters) and so on.
You can send upto characters in GSM and 500 characters in unicode.
A message will use over one credit if you do either of the following:
SMSGATEWAYHUB provides real time delivery reports of the all the messages sent. You can access the status of each message in the Reports section in Messenger. The report is further divided by channels (Group message, single message, API, 2 SMS). Depending on the channel used to send messages, you can check the reports in the respective section. Here is a quick reference of the report status and few possible reasons.
Status Description Delivered Message is delivered and received on mobile. Expired Out of coverage area, Switched off, Tower station Failure, Not available for certain period of retrial time. Undelivered Absent Subscriber, Memory Capacity Exceeded, Handset busy, Mobile Equipment Error, Network Error, Barring. Sent Submit to server and Under Retrial mode and waiting for the final acknowledgement. Rejected Invalid Number, sender id blocked / generic as per TRAI Norms, Spam Content NDNC Number is registered under national do not call and it shows only at promotional route. Blacklisted Blacklisted or blocked numbers are those which are restricted from receiving any SMS sent by the user.We do not provide data, however we do offer short codes and long codes which are extremely effective in collecting opt-in numbers from your customers and can be used alongside any text marketing activity.
Your data is completely safe. SMSGATEWAYHUB does not share or pass on any of your data, including the mobile numbers you upload. Your data will only be used for your SMS marketing. For further information see our SLA. SMSGATEWAYHUB provide a secure 128-bit encrypted service which is equivalent to online banking security.
You can import mobile numbers from an excel sheet or a CSV file. You can upload your mobile numbers along with five fields of information with just a few clicks of a button. You can also enter your numbers individually or by copying and pasting if you have smaller volumes.
Yes, you can easily merge custom data and personalize your message by having custom fields for each contact. You can input these custom fields manually or you can include these custom fields against each number in an excel spreadsheet and upload it. While composing the message, just click on 'Insert merge fields' and select the custom field in all the places where you want to personalize. SMSGATEWAYHUB will automatically sends out personalized messages with custom fields to all your contacts.
API key is the encrypted form of your password. This is unique for every user in SMSGATEWAYHUB. You will need to pass the correct hash key to integrate your application with our API.
The unique API key for your account will be available in the SMS panel under API Documents > API Codes.
Since you are a whitelabelled reseller, your sub accounts will not have the help section to check their API Key. However you can check the unique key for all your users from API Documents > API Codes.
You cannot send messages to mobile numbers registered outside India.
However, messages can still be delivered to mobile numbers registered in India, even when the subscriber is on international roaming.
Only subscribers registered with Indian mobile networks can send texts to Indian short codes.
Our Dedicated Inbound Numbers (DINs or long codes), however, can receive texts from any mobile numbers ' Indian or international. The cost to the sender will be their standard network rate.
Subscribers registered on any network (international or Indian) can text in to a DIN / long code, since a DIN / long code uses the country code.
However, a short code is local to the country in which it is issued and only phones registered within that country's network can text into it.
In India, a premium rate of Rs. 3 is charged for sending SMS to a short code and its extensions (5-9 digits).
SMS to a long code (10 digit number) is treated as a standard P2P SMS and the end customer is charged as per his/her SMS plan.
This is because Excel thinks your mobile number is a long number so has converted it into scientific notation. To fix this click on the column header, click Format Cells->As Number->0 decimal places.
Inbound messages are stored forever in your SMSGATEWAYHUB Messenger account. You can easily export these to an excel file for your own records.
Yes. If you have a transactional account, you can request for a Sender ID of your choice at no extra cost. The Sender ID must be 6 character long with all Latin alphabets. Sender IDs are a great way to enhance awareness of your business and conduct professional communication.
Promotional messages are sent from a 6-character long, numeric Sender ID that's randomly generated and assigned by telecom operators.
You can read about all the differences between promotional and transactional SMS here.
Your customers cannot directly reply to your Promotional/Transactional SMS as they are sent from a Sender ID. However, you can embed your inbox information (Keyword + short code / long code) in your messages and your customers can use these to reach out to you.
Yes, it's easy to schedule your messages for delivery at a later date & time. Choose to schedule them to be sent only after specific times and dates. You can also set an end date for your message to expire, to prevent it from being sent out after a specified date. Staggering messages is also possible; to allow time to handle responses instead of being overwhelmed by many all in one go. If you need to change the time and date of the scheduled SMS, you can do so via the reports section of Messenger.
SMS is a universal tool. Whether being used purely for sales and marketing or for transactional alerts, SMS can fit into any application and sector. Please refer to our case studies for more information.
No, smaller campaigns work as well as the larger campaigns, as long as you have an opt-in database of your contacts and you send relevant messaging to them.
Local businesses can benefit from being able to instantly communicate to hundreds or thousands of people about your latest offers & promotions. Messages are instantly delivered typically within 5 seconds and read by 95% of those customers within the first 5 seconds. That's guaranteed communication within 10 seconds of sending a message!
Bulk SMS messaging works in exactly the same way as sending a text message online (as detailed in the previous entry), except on a larger scale. Rather than sending a message to one recipient, you would send your SMS message to a group of recipients utilising the functionality of a bulk SMS service, like our proprietary SMSGATEWAYHUB Message service.
Our system is extremely easy to use. Once you have amassed a list of customer numbers, they are uploaded to your SMSGATEWAYHUB account. The next step is to obtain consent, from the owners of those numbers, to receive additional communications from your business. Once customers have begun to opt in to receive messages, and you have purchased a message bundle from us, simply login to your SMSGATEWAYHUB account, enter a message, and select the individual customers, or customer groups that you want to receive the message. Click send, and you're done!
Simple, sign up for an account for your business with SMSGATEWAYHUB and either directly buy message bundles from your account or request an invoice directly from us.
We have gone to great lengths to ensure that our service presents superb value for money to our customers; as such, our service and software are free, you simply pay for the texts that you send.
For extra convenience, we sell our messages in bundles; the smaller bundles offer a price of Rs 0.23 per text. However, the bigger the bundle, the better the value; if you were to purchase a 1,00,000 message bundle (for Rs 15,340), you'd be charged a rate of Rs 0.13 per message. Don't forget, we'll match or beat any competitor's price.
For sales enquiry, please call us on +91- or us at and we will get back to you.
There is no set time of how long it takes to send bulk SMS messages, you set the sending activity to send immediately or schedule it to be sent at a later point in time.
Yes there are, the more messages you buy the cheaper it gets. To see a list of our bulk SMS prices, please click here.
Using our award winning Platform sending messages is a breeze, however if you would like help managing or sending your bulk SMS campaigns, then please consider using our Agency Services or contact our friendly support team for help.
Yes, our SMS gateway can be used reliably from any software, server or CRM application. Access to the gateway is free and allows the user to send an SMS to an unlimited number of recipients. Simply sign up for a free account, enable SMS to your account and send the messages as emails to . Full information can be found here.
You can sign up for a free trial in just 30 seconds, with no credit card required. Simply enter your address to get started and get 20 free texts. Our platform is free to sign up and if you decide you like us after the free trial, you just pay for the texts you send.
DND is a national 'Do Not Disturb' registry put into effect by TRAI (Telecom Regulatory Authority of India) to effectively regulate unsolicited commercial calls and messages. Telecom subscribers who do not wish to receive any promotional messages or calls can register to DND. The registration will be effective within 7 days of placing the request with the service provider.
Note: Transactional messages can be sent even if the subscriber is registered to DND. These messages are solicited by the end user and do not contain any promotion, advertising or marketing information.
Low tariffs and direct reach to consumers has made SMS one of the most cost effective ways of selling services and products. However, telemarketing has brought with it serious issues of invasion of privacy and has become a major irritant to customers. To regulate unsolicited commercial calls and messages, TRAI has notified "The Telecom Commercial Communication Customer Preference Regulations, ". All the provisions of regulations came into effect from 27th September, .
The complete guidelines can be accessed in the TRAI portal.
We, at SMSGATEWAYHUB, take subscribers' privacy preferences very seriously. We enforce the prescribed regulatory guidelines across our platform to ensure all criteria are met throughout the customer lifecycle starting with account setup to daily ongoing operations. Our dedicated service, support team along with our account managers ensure timely approvals of appropriate messaging content, without affecting your communication needs.
"Commercial Communication" means any message, voice or SMS, made through telecommunications service, which is transmitted for the purpose of informing about, or soliciting or promoting any commercial transaction in relation to goods, investment or services.
Any commercial communication which a subscriber opts not to receive except :
National Customer Preference Register is a national data base containing a list of the numbers of all subscribers who have registered their preferences regarding receipt of commercial communications.
TRAI has notified "The Telecom Commercial Communication Customer Preference Regulations, " classifying text messages as per the intent or nature of content within the text messages as summarized below :
Promotional Messages :
Transactional Messages :
Note : Please get your account upgraded if your communication needs are transactional in nature. Please write to us at or call us at +91- we will guide you through the process.
However, you will need to be a registered business to be able to send transactional messages with a Sender ID.
Subscribers who have registered with the national DND registry to not receive any Promotional / commercial SMS belong to a fully blocked category.
Subscribers who have registered with the national DND registry to not receive commercial SMS, except from any one or more of the below categories belong to a partially blocked category. Mobile subscribers can register with NDNC opting in to receive Promotional messages in one or more of the following categories:
You customers can register their preference(s) in NCPR by dialing or by sending SMS to . For detailed procedure visit the TRAI's NCCP website.
No, documents are not required for sending Promotional messages. You can sign up for your free account today and start sending messages.
If you need help at any stage, please write to us at or call us at +91- and we will guide you through the process.
No, SMSGATEWAYHUB messenger does this for you. Our online DND scrubbing mechanism removes all DND registered subscribers in the background depending on your account type (Promotional or Transactional) and the nature of communication. We also account for subscribers registered with the DND registry under partially blocked categories and those subscribers will continue to receive messages in their opted-in categories.
Yes, if the subscribers in your target group have opted in to receive messages from the same partially blocked category as your business, messages are processed for delivery to these subscribers.
As per TRAI's TCCCP regulation, Promotional messages can be sent only from 9am to 9pm. Messages sent outside this time window will fail.
However, if you have a transactional account, you can send messages at any time of the day. Please note that these messages need to be transactional in nature.
We suggest you to maintain an opt-in database of your end customers and send transactional SMS only to them. To nullify the complaint raised by your customer, an explicit opt-in proof must be provided.
No, your account will be blocked till the DND complaint is nullified. This is to ensure that the same subscriber or other subscribers do not receive any other unsolicited communication from you.
Customers who wish to send end-user-solicited, Transactional messages can request for a Transactional Account.
Please write to us at or call us at +91- we will guide you through the process.
As part of the process, you need to send below signed scanned documents which will be shared with you when you contact us '
As part of the Transactional account setup process, you also need to get your Sender ID and message templates approved ' you can directly request for these from your SMSGATEWAYHUB Messenger account.
A Transactional account allows you to send Transactional messages to any mobile at any time of the day. Further, these messages are sent from a Sender ID of your choice to make the communication more professional and easily identifiable.
To comply with the TRAI's TCCCP regulation we allow you to send Transactional SMS only through pre-approved SMS templates. You can request for new template at any point of time directly from your SMSGATEWAYHUB account.
As per the direction from TRAI, SMSGATEWAYHUB customers who wish to send stock market and trading alerts are required to register with SEBI / IRDA / AMFI / NCDEX / MCX. The respective registration document should be provided to us after you sign up with SMSGATEWAYHUB. The applicable TRAI mandate can be accessed here.
An attachment is an additional file you can send as a link in a text message.
Within the Messenger interface, select the file that you wish to attach in the same way that you would when composing an . Messenger will convert the file into an easily accessible link within the body of the text message. The file will be hosted securely on our servers. If the document that you wish to attach is smaller than 2 MB in file size, you're good to go. So attaching a file to an SMS message is not only easy, but requires zero IT infrastructure on your end.
When on the 'Send SMS' screen, click to include attachment and we will host it online for you and add the short link in your text message.
There is no extra cost to include in attachment to your text message.
2 MB
The end user incurs no cost to access files hosted on SMSGATEWAYHUB, apart from the usual data charges paid towards the telecom operators.
We support over 35 popular file formats including - AVI, BMP, CSV, DOC, DOCX, DOTX, GIF, JPG, MIDI, MPEG, MOV, MP3, MP4, OGG, PDF, PNG, POTX, PPSX, PPT, PPTX, QT, RA, RAM, TRF, SLDX, SVG, SWF, TIFF, TSV, TXT, VCF, WAV, XLAM, XLS, XLSB, XLSX & XLTX.
Yes, you can track the short link which is sent as an attachment. All the results are tracked and updated real time including mobile number, date/time, mobile device, mobile browser and custom fields.
Yes you can. You can use your free inbox to receive replies, or setup a new inbox by purchasing a reply number of your choice. A reply number is categorized by the length of the reply number which may be a short code (reply numbers with 6 to 9 digit number extensions on ) or a 10 digit virtual mobile number (VMN / DIN). You may setup as many keyword ' inboxes as you wish with dedicated reply numbers, where as a shared reply number allows you to setup one inbox on the keyword you have choosen.
Using an inbound text number or short code, you can receive text messages from your customers at no extra cost. It's free for you to receive the message and only costs the customer their standard network cost. All messages will appear in your Messenger account, so simply log in and view at your leisure. You can also choose to automatically forward all inbound messages to you via for free.
Short codes will only work from handsets registered in the same country as the code, as there is no country code on the number. Our short code and its extensions work only in India. There are additional options to personalise keywords and Short Codes For more info on Short Codes, see the page on receiving SMS.
All the messages you receive online will appear in your SMSGATEWAYHUB inbox. This inbox works just like your inbox.
It costs you absolutely nothing to receive a reply however the sender will be charged at their standard network rate.
A keyword is a requirement when using any kind of shared number. The message must start with the keyword so the SMSGATEWAYHUB system can direct the message to relevant person's inbox. Try and keep your keyword as simple as possible to avoid mistakes.
A short code is essentially an abbreviated number, and in the context of mobile marketing, these allow for consumers who have received a marketing message to easily respond. As well as allowing for easier responses from consumers, the short code system often makes it much easier for an automated mobile marketing programme, like ours, to handle the consumer's reply.
For example, if you were looking to increase the number of recipients of your marketing messages, you could send out a group with the message "To opt-in to receive further marketing communications send 'OPT-IN' to ". In this instance, '' is the short code number, which would direct the message to our servers. Upon reading the keyword 'OPT-IN', our software will automatically sort the number that sent the message into your business' opt-in database. This is just one example of the utility of short codes in mobile marketing, but it succinctly illustrates their potential.
SMSGATEWAYHUB owns the short codes and all its extensions in India.
No one other than you uses your Dedicated Inbound Number so no keyword is required, although you can create keywords within your Messenger for various SMS marketing campaigns if you wish.
All inbound message sent to Messenger will be automatically forwarded to you via . You can select up to 20 addresses for the messages to be forwarded to each live inbox. This is free.
Of course, we can automatically forward inbound messages to your handset. This costs 1 message credit.
An API allows the automatic sending of text messages e.g. car insurance renewal reminder texts. SMSGATEWAYHUB API is shared for free of cost which can be integrated with your system to send real time text messages to your customers. Messages can be triggered event based, time based and can be user initiated.
It only takes 10 minutes to be up and running. See our Developers page to see example documentation and code examples.
The API is FREE to use. You just need to pay for the credits to send the messages.
API stands for Application Programming Interface. In essence, an API allows for easy communication between two pieces of software; acting as a translator or go-between. In the context of text marketing, an API translates the information that you enter into a text marketing programme into a format appropriate for sending over a mobile network, or vice versa.
to SMS is a built in feature of Messenger which allows you to send and receive SMS from your application.
Utilise our to SMS gateway; it's exceptionally easy to use. Once you or your business have an account on SMSGATEWAYHUB Messenger, simply enable the to SMS functionality, and address an to the number of the customer that you wish to contact (i.e. @e2sms.). Press send, and you're sorted.
You can set up your address, sender names, message length and security in the to SMS settings within your settings tab.
to SMS works with any program.
Simply send an to 91xxxxxxxxxx@e2sms. from your registered SMSGATEWAYHUB accounts address.
To indicate the end of your message simply include ## and any text following this will not be included.
to SMS costs the same as sending SMS from your Messenger.
You can select what you want the sender name to be by entering this in the subject field in this format: sender=YOURNAME. This is optional; if you choose to not enter anything in here your default sender name will be used.
Each group created in your Messenger has a group name which can be found in your contact section. To send to SMS to this group use the address format: groupname@e2sms.
Use the format 91xxxxxxxxxx@e2sms. you can add the number in 'to' field and mention your username/loginid in the subject field.
Yes, people can opt out of your text marketing. Messenger offers multiple ways for your customer to opt-out from receiving any communication from you. You can easily embed any of the following in your text messages:
When one of your users chooses to opt-out of your SMS marketing, their number will be automatically removed from all your contact lists and added to your opt-out list. You can view & manage your opt-out list from the contacts > Opt-outs menu in your messenger account. This opt-out list can be exported for further use. Messenger will block any messages being sent to these numbers from your account again until the sender chooses to opt back in. If you upload any number in the opt-out list to your contact manager, the system will remove it for you.
myDND manager is an opt-in solution offered by SMSGATEWAYHUB where subscribers themselves can opt to receive the messages from a particular company/entity. This opt-in can be considered as consent from the subscriber that he/she is willing to receive your messages and therefore, messages to this opt-in list will bypass the DND scrubbing.
myDND manager provides an explicit opt-in path for your customers to subscribe to easily for receiving messages from you. The opt-in group properties are seamlessly applied across messenger. Wheter you send your next message via our messenger UI, API or our android app your messages will always reach your opted in customers.
As part of the myDND manager activation process you can choose a dedicated keyword of your choice which is configured on our long code . Customers wishing to receive your SMS will need to send the keyword to the long code for opting into the service.
To opt in, subscriber must send START[space]groupname and send to
To opt out, subscriber must send STOP[space]groupname and send to
Yes, you simply purchase bulk SMS bundles and send messages to your customers on the go. Apart from this, platform maintenance and training will also be provided for free.
All prices on the website exclude tax of 18%, which will be applicable on every purchase.
You can purchase bundles of credits up to 1 million credits online with a credit or debit card. Alternatively, we can invoice you for 25,000 credits or more which you can pay by bank transfer or cheque or DD. The credits will be added upon receipt of payment.
Any inbound number can be purchased via the Inbox section in Messenger. Click 'Create a new inbox' to proceed.
No, you only pay for the amount of credits you need and inboxes for as long as you require them for.
Want more information on sim card sms gateway? Feel free to contact us.