When you get a message, you can choose to be notified with a:

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• Sound
• Vibration
• Reminder

You can also choose how:

• Your device sends pictures and videos
• Google Messages handles advanced tasks

Important: You're using a custom Android version. If these steps don't work for you, Important: Some of these steps work only on Android 8.0 and up.

You're using a custom Android version. If these steps don't work for you, check with your device manufacturer Some of these steps work only on Android 8.0 and up. Learn how to check your Android version

Change global settings

Change default notification settings

1. Open Google Messages .
2. Tap your profile photo or icon Settings.
   • Stop notifications from other apps: Tap Notifications Turn off All "Default settings" notifications.
   • Get notifications on your from Google Messages: Tap Notifications Turn on Incoming messages.
   • Stop sound notifications when you send messages: Turn off Hear outgoing message sounds.

Learn how to change options for specific people.

Change your default messaging app

1. Open your device's Settings app .
2. Tap Apps Default apps SMS app.

Change font size

To make your font size smaller or larger:

1. Open your device's Settings app.
2. Select Accessibility Text and display.
3. Select Font size.
4. Use the slider to choose your font size.

Change display size

To make items on your screen smaller or larger:

1. Open your device's Settings app.
2. Select Accessibility  Text and display  Display size.
3. Use the slider to choose your display size. 

Change advanced settings

Change how Google Messages sends pictures, videos & audio files

1. Open Google Messages .
2. Tap your profile photo or icon Settings Advanced.
   • Send a message or a file separately to each person in a conversation: Tap Group messaging Send an SMS reply to all recipients and get individual replies (mass text).
   • Automatically download files in messages: Turn on Auto-download MMS.
   • Automatically download files when data roams: Turn on Auto-download MMS when roaming.

Use simple characters/Change number to send files

1. Open Google Messages .
2. Tap your profile photo or icon Settings Advanced.
   • Change special characters to simple characters: Turn on Use simple characters.
   • Change the number you use to send files: Tap number.

Change bubble notification settings

You can keep conversations accessible with bubble notifications. When you pin bubbles to your home screen, you can get messages from contacts in fewer steps.

1. Open Google Messages .
2. Tap your profile photo or icon Settings Bubbles.
3. Choose:
   • Get notifications for all conversations: Tap All conversations can bubble.
   • Get notifications for certain contacts: Tap Selected conversations can bubble.
   • Stop all notifications: Tap Nothing can bubble.

Tips:

• Change bubble settings for specific contacts: Open a conversation Tap More options Details Notifications.
• Dismiss a notification: Touch and hold the bubble, then drag it to the bottom of your screen.

Additional controls for notifications, blocking & group messages

1. Open Google Messages .
2. Open a 1:1 conversation or group message.
3. Tap More Details or More Group details.
   • Stop message notifications: Tap Notifications Silent.
   • Get priority notifications: Tap Notifications Priority.
   • Block messages from the number or group: Tap Block & report spam OK.
     Optional: Check the box next to 'Report spam' to send a spam report.
   • Add people to the conversation: Tap Add people.

Turn off link previews for websites

Link previews from websites can be turned on or off:

1. Open Google Messages .
2. At the top right, tap your profile photo or icon Settings Automatic previews.
3. Turn off Show all previews.

• Optional: To turn off previews when you send or get a link in a conversation, tap Show only web link previews.

Tip: Only share links you trust. URLs can include personal details, like your location or bank information.

Learn how the previews for links are created.

Turn off dark theme

Important: These steps only work on Android 10 and up.

1. Open your device's Settings app .
2. Tap Display.
3. Turn Dark theme on or off.

Turn off Verified SMS

Important: Verified SMS isn't available in all countries or regions.

When Verified SMS is on, Google verifies messages from participating businesses.

Turn off verified SMS:

1. Open Google Messages .
2. Tap your profile photo or icon Settings Verified SMS.
3. Turn off Verify business message sender.

Learn how Verified SMS works.

SMS Notification Settings

SMS Notification Settings allow you to notify the Support Reps through SMS. This way, the Support Reps can be notified on the go when the following is triggered:

• Business Rules
• Notification Rules

Business Rules and Notification Rules

The SMS notification will be sent only if the Business Rules and Notification Rules are configured accordingly. The SMS can be sent at particular instances when the rules are satisfied. These rules can be set according to the Administrator's needs.

Business Rule Notification

The Administrator has to configure the Business Rules accordingly, so as to trigger Notifications to be sent as SMS to the Support Reps. For example, when a new Request is created anytime, Priority will be set to 'high' and Catherine will be notified with an SMS that a request has been created. This Business Rule will be executed when a Request is created anytime.

 

Notification Rules

In Notification Rules, enable the checkbox 'Alert the following Support Reps by SMS when a new request is created' and 'Alert Support Rep by SMS when a request is assigned'. This will ensure that the Support Rep is alerted by SMS when a request is created/assigned to him.

If you want to learn more, please visit our website Itniotech - Notification SMS.

Eg: Enable the following checkboxes for a 'Request' if Notifications have to be sent as SMS when a 'Request' is assigned/created:

• Alert the following Support Rep(s) by SMS when a new request is created.
• Alert Support Rep by SMS when a request is assigned.
  
  

 

The SMS Notification Settings is available under Admin>> Organization Settings>> SMS Notification Settings. The SMS can be sent in two ways:

Mobile Service Provider

 

Each Support Rep will be provided with an SMS mail ID by the Mobile Service Provider. The SMS will be sent as to the respective SMS mail IDs, which will be delivered as an SMS to the Support Reps. Enter all the details and specify the SMS Mail ID of the Support Rep in Admin >>User and Related Settings>> Support Reps.

 

 

SMS Gateway Provider

Enter the Mobile number to which the SMS must be sent under Admin >>User and Related Settings>> Support Reps. Make sure that the country code is specified before the mobile number.

Each Support Rep will be notified directly by SMS to his configured mobile number. A user can choose from one of the four SMS options. Custom option helps you customize the service providers.

• Site24x7
• Clickatell
• BulkSMS
• Custom

Authentication Details

While Site 24x7 and Clickatell requires Authtoken as authentication details, BulkSMS requires a username and password for the same.  

Click 'How to configure?' to view step-by-step details for using that particular SMS Provider. 

                                     
                                      

 

After signing up and configuring the details, paste the Authtoken generated in the space provided. API URL will be provided by the service providers.

                                      

Send SMS messages using Unicode characters for multi-language: Enable 'Send SMS using Unicode characters for multilingual messages' if the SMS messages need to be sent using Unicode characters for multi-language. Note that SMS will be sent as junk characters for multi-languages if this checkbox is disabled. This option is unavailable for Site24x7.

 

Are you interested in learning more about Voice Batch Notification Service? Contact us today to secure an expert consultation!